The numbers, initiatives, and ongoing improvements below highlight the depth, scale, and dedication behind the technology services that support the university every day.

By the Numbers

• 12,000–18,000 incidents resolved annually
• ~800–900 active requests managed at any given time
• 1,000–1,600 issues resolved every 28 days
• 78 active ÌÇÐÄVlog´«Ã½SYS tickets supporting system-wide services
• 14 active and upcoming projects in progress
• 30+ enterprise projects delivered across campus systems
• 60+ integrations supporting critical data flow between systems

What We Delivered

• Continued progress on Workday Student support and post-implementation enhancements
• Advanced cloud and infrastructure initiatives to support long-term system sustainability
• Expanded security and authentication improvements, including preparation for passkey adoption
• Ongoing enhancements to Blackboard, Slate, and enterprise integrations supporting teaching and student services
• Eduroam service for seamless wireless when faculty/staff visit other universities.  

What We’re Working On

• Legacy system remediation and Banner transition to Oracle Cloud planning
• Campus-wide asset inventory and technology modernization efforts
• Continued integration and automation improvements across enterprise systems
• Ongoing security and identity enhancements
• Campus Edge switch hardware replacement

Did You Know?

ITS supports over 60 integrations that keep systems like Workday, Blackboard, and Slate connected, ensuring data moves securely and accurately across campus.

Many system updates and maintenance activities also occur outside of business hours to minimize disruption to students, faculty, and staff.

Behind the Scenes: Infrastructure Matters

Every system on campus depends on a strong technology foundation.

ITS Systems and Networks teams support:

• Campus Wi-Fi, wired network, and VPN access
• Servers, storage, and cloud environments
• Account access and authentication systems
• Cybersecurity tools and monitoring

This work ensures that campus technology remains available, secure, and reliable every day.

One ITS, Working Together

IT Services includes teams across Applications, Systems, Networks, Security, and End User Support, all working together to support the university’s mission.

Looking Ahead

ITS will continue to focus on:

• Improving system reliability and performance
• Enhancing security and identity services
• Supporting the campus through ongoing modernization efforts

We’re Here to Help

Have feedback or need support? The IT Services Assistance Center is here to assist with technology questions, issues, and requests.

The post Behind the Scenes: How IT Services Keeps Campus Running appeared first on Information Technology Services.

In the span of several hours on Friday, August 20, the IT Services team pitched in and made a noticeable difference by cleaning up the outside areas at Nanotech, Dickinson Hall and Ross Hall! IT Services, along with the tools and equipment provided by Facilities Management, carried out an organized effort to remove dead bushes, trim back vegetation, rake and remove pine needles, and  pick up any trash.   

Positive feedback has been received from many of the buildings’ employees who shared their appreciation for the IT Services endeavor. 

Their achievement illustrates what can be accomplished with a bit of planning and organization that really makes a positive impact in helping keep our campus beautiful. 

The post IT Services Volunteer Workday Helps Keep Our Campus Beautiful appeared first on Information Technology Services.